Question 1

What type of training do you offer?

Accepted Answer

HEAT uses a balanced training approach; this is also known as the science based method. It is a healthy mix of positive training to encourage the good behaviours and gentle discouragement. This encourages clear communication between you and your pup.

Question 2

What are the hours of training?

Accepted Answer

Training operates Tuesday - Saturday in hour long sessions. We offer both in-home sessions (in London area) and Facility Training sessions. Each location has different available hours:  HEAT Facility Training Tuesday - Friday: 9:30 am, 10:30 am, 11:30 am, 12:30 pm, 1:30 pm Saturday: 8:30 am, 9:30 am, 10:30 am, 11:30 am, 12:30 pm  In-Home Training Tuesday - Friday: 8:00 am, 3:00 pm, 4:30 pm, 6:00 pm Saturday: 2:00 pm, 3:30 pm, 5:00 pm

Question 3

How many training sessions will I need?

Accepted Answer

Every dog learns differently! This varies depending on your situation and dog's current level. To get our opinion on what would work best for your pup, please fill out a Training Inquiry Form.   Available Options Single Training Session - $75.00  5 Pack of Training - $380.00 includes a Heat Leader head collar  *Prices subject to change. Prices don't include taxes. Training packages expire 60 days after first use.

Question 4

Where should my session take place?

Accepted Answer

Upon completion of our Training Inquiry Form, we will recommend where your first session should occur. Once given permissions to book training on our booking platform, you can book in sessions either in-home (London area only) or at our facility.    We tend to do 1-2 in-home sessions with the purchase of a '5 Pack'. You can speak with your trainer about where the best location for your next session is.

Question 5

Who should attend training?

Accepted Answer

We recommend all family members who interact with your pup on a regular basis attend training! This allows everyone to learn the tools and techniques we use and sets your family up for success.

Question 6

What should I bring to training?

Accepted Answer

The only thing you need to bring is yourself and you pup(s)! Make sure your dog's collar is properly tightened (can fit two fingers underneath) before their training session. You can also bring along some treats that they enjoy.

Question 7

What vaccines do my dogs need for training?

Accepted Answer

To attend training, your pup must be up to date on their Bordetella (Kennel Cough), Rabies, and DAPP. These must all be done regardless of where your session takes place. Puppy's vaccines will usually be completed around 16 weeks old.   Current vaccination records will need to be uploaded to your booking account. This can be done under 'Account' > 'Waivers and Agreements'.

Question 8

What are the hours of daycare?

Accepted Answer

Daycare operates Monday - Friday between 7:00 am - 5:30 pm. Drop off is between 7:00 am - 10:00 am and pick up is between 3:00 pm to 5:30 pm.

Question 9

What does a typical day look like?

Accepted Answer

You drop your dog off during the drop-off window (7:00 am - 10:00 am) and from there its all day, all play! We separate pups into our spacious pens based on their personality and energy levels. We carefully supervise their play all day to ensure that everyone is happy and safe. Then, you pick up a tired pup at pick-up time (3:00 pm - 5:30 pm).

Question 10

Do I need to bring anything for my dog?

Accepted Answer

Ensure your dog has a properly fitted flat collar, this means you can only fit two fingers between it and your pup. You can also bring their lunch and medicine in clearly labelled containers.

Question 11

What is the process of daycare admission?

Accepted Answer

Before attending daycare, your pup needs to pass Daycare Assessment. This is to ensure they are a good fit for our daycare crew. In this assessment we test their socialization skills and separation anxiety. Once your pup passes their assessment, you will be given access to book full days in on our booking platform.

Question 12

What kind of pups are admitted into daycare?

Accepted Answer

We accept pups that are a safe fit for themselves, the other daycare dogs, and our staff. During the assessment we test for separation anxiety and socialization skills. Dogs with a reactivity or extreme separation anxiety (eg. trying to jump fences) will not be accepted into the program and can instead work towards those goals with training.

Question 13

What vaccinations are required to attend daycare?

Accepted Answer

Pups must be up to date on their Rabies, DAPP, and Bordetella (Kennel Cough). We also recommend having Leptospirosis as well. Vaccination certificates will need to be uploaded to our booking platform before attending a Daycare Assessment.

Question 14

What do I need to bring to daycare?

Accepted Answer

Ensure your dog has a properly fitted flat collar, this means you can only fit two fingers between it and your pup. Your dog must arrive on property on a leash that we will store for the day. If needed, you can bring their lunch and medication in clearly labelled containers.

Question 15

How do I book in daycare days?

Accepted Answer

In order to book in full daycare days, you will have already created an account on our booking platform. From there, you can go to the 'Book' page to book in Daycare.

Question 16

What are the hours of a daycare assessment?

Accepted Answer

Monday - Friday in limited availability  Drop Off: 7:00 am - 8:30 am Pick Up: 12:00 pm - 1:00 pm

Question 17

How do I book in a daycare assessment?

Accepted Answer

STEP 1: Create an Account By pressing 'Sign Up' on our booking platform. If using the app (Gingr for Pet Parents) you will need to enter facility code 464716 beforehand.  STEP 2: Set Up Account Upload Vaccination Records - under 'Account' > 'Upload Records'. Please allow 1-2 business days for us to approve the uploaded vaccines. The error will not disappear automatically until we do.   E-Sign Service Agreement - under 'Account' > 'Waivers and Agreements'  STEP 3: Book Your Assessment All previous steps will need to be fully completed before this is possible. Booking is available under the 'Book' tab of our booking platform.

Question 18

Where is the assessment?

Accepted Answer

The assessment takes place at our property - 3023 Westdel Bourne, London  When you arrive please pull up the long driveway and park in front of the blue and white barn. A staff member will come and meet you to explain the assessment process.

Question 19

Do I stay with my dog?

Accepted Answer

No! You will drop off your dog and we will give them a nice slow introduction to the daycare process. This allows for us to get a feel of how they act without their owners present.

Question 20

What do I bring to my dog's assessment?

Accepted Answer

Please bring your pup on a properly fitted flat collar (where you can fit only two fingers underneath). You can also bring any food/medication they'd normally take during the assessment hours in a clearly labelled container.

Question 21

What grooming services do you offer?

Accepted Answer

Full Bath - Baths include a Nail Trim, Ear Cleaning, Blueberry Facial, and a Spritz of Dog Perfume. You can also request to add on De-Shedding.   Half Baths - A quick rinse and dry to remove dirt and grime.   Pamper Plus - This package includes a Nail Trim + Grind, Teeth + Breath, Ear Cleaning, Perfume, and Face, Feet, and Sani trim!  Nail Trim, Nail Grind, Ear Cleaning, Teeth + Breath, Face + Feet + Sani Trims, and Brush Outs.   Please note we do not do full body haircuts.

Question 22

What are the hours of grooming?

Accepted Answer

Grooming operates Monday through Friday between 10:00 am - 5:30 pm.

Question 23

How long do grooms take?

Accepted Answer

The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 1-3 hours. Minor services, such as nail trims, take approximately 5-10 minutes.

Question 24

Do you offer full body cuts?

Accepted Answer

We don't currently offer full body cuts, although we are happy to provide a face, feet, and sani trim.

Question 25

How do I book in a groom?

Accepted Answer

For new clients, please fill out a Grooming Request Form. Once the form is complete we will be in touch to schedule a date for your pup's pamper.   For existing clients, book in a groom on our booking platform. This can be done under the 'Book' tab. When booking daycare, you can add additional services at the time of booking.

Question 26

How do I pay for my groom?

Accepted Answer

Once your groom is complete, the groomer will send over an online invoice and will let you know it is time to pick up your pup. Alternatively, you can pay cash at pick-up.

Question 27

What is the difference between a full bath and a half bath?

Accepted Answer

A full bath include shampoo, conditioner, a nail trim, ear cleaning, blueberry facial, and a spritz of dog perfume.  A half bath is a full rinse and dry without shampoo. This is perfect to get rid of mud from your daycare pups.

Question 28

How often does my dog need a bath? Is there such a thing as too many baths?

Accepted Answer

You should bathe your dog at least once a month (unless they're prone to dry skin).  There is such a thing as too many baths, and excessive bathing can harm your pet. Bathing your dog with shampoo and conditioner too often can strip their natural oils, which can result in a dry/dull coat and itchy skin. This is one of the reasons we provide our Half Baths to Daycare Clients. This service doesn’t include shampoo or conditioner, so your dog can run around all day at daycare and get a rinse and dry off so at pick-up you’ll get a clean and a tired pup.

Question 29

How often should I get my dog's nails trimmed?

Accepted Answer

It is recommended to get your dog's nails done every 3-4 weeks. However, this can vary based on a dog's age and even the breed. If your dog's nails grow fast it is a good idea to have them done more frequently. Puppies and senior dogs should get their nails trimmed every 2 weeks to help remove the sharpness for puppies and to help prevent any health issues and prevent their quicks (blood vessels) from getting longer on seniors.

Question 30

What is the difference between a nail trim and nail grind? What is the benefit of grinding?

Accepted Answer

Trimming clips the nail shorter, while grinding is a tool that can give a smoother finish to the nails and gets you closer to the quick (blood vessel). In time the grinder also helps the quick become smaller, so the nails won’t be as long. This is super beneficial for puppies and seniors.

Question 31

How do I access your booking platform?

Accepted Answer

You can access our booking platform by either WEBPAGE or APP (Called Gingr for Pet Parents - Facility Code 464716)

Question 32

What is the invite code for the app?

Accepted Answer

464716

Question 33

Why am I not able to book?

Accepted Answer

Please read the following thoroughly:  General Troubleshooting - Make sure your have E-Signed our Service Agreement (under 'Account' > 'Waivers and Agreements') and Uploaded Vaccination Records (under 'Account' > 'Waivers and Agreements'). It will take 1-2 business days for vaccination records to be approved so give it time for that error to disappear.   Daycare Booking - please first ensure you have passed a Daycare Assessment. Full daycare days will not be bookable until your pup passes.  Training Booking - Before booking training you must first be pre-approved by HEAT. To determine your eligibility for training please complete a Training Inquiry Form.

Question 34

I uploaded my dog's vaccines but the error isn't dissapearing?

Accepted Answer

It will take 1-2 business days for HEAT to approve your uploaded vaccines before you will be able to book.

Question 35

Where do I buy Daycare and Training packages?

Accepted Answer

You can purchase single sessions and packages under 'Shop' > 'Shop Packages'

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